FairSpin Privacy Policy

At FairSpin Online Casino, we are committed to protecting your personal data and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, or use any of our gaming and payment services. By accessing FairSpin Casino or using the FairSpin app, you agree to the practices described in this policy. If you do not agree with any part of this document, we ask that you refrain from using our services.

Who We Are

FairSpin is operated by Techcore Holding B.V., a company registered and established under the laws of Curaçao, with registration number 151612 and registered address at Abraham Mendez Chumaceiro Boulevard 03, Willemstad, Curaçao. Our payment processing is managed by Fabeltra Ltd, a company incorporated under the laws of Cyprus with registration number 399178, based at Boumpoulinas, 1-3 Bouboulina building, 4th floor, flat/office 42, 1060, Nicosia, Cyprus. We operate under a license issued by the Curacao Gaming Authority (CGA), License Number OGL/2024/222/0540, and we are bound by strict regulatory and data protection obligations.

Information We Collect

When you register for a FairSpin casino account, use our services, or contact our support team, we collect several categories of information necessary to provide our services safely and lawfully.

• We collect your registration data, including your name, date of birth, email address, phone number, and country of residence.
• We record identity verification documents when required for KYC and AML compliance, such as ID cards, passports, or proof of address.
• We track your gaming activity, including deposits, withdrawals, bets, bonus usage, and loyalty program progress under the FairSpin bonus and Play2Earn systems.
• We collect payment information, including details related to your chosen payment method, whether fiat currency or cryptocurrency.
• We gather technical data such as your IP address, device type, browser, operating system, and login timestamps whenever you access FairSpin login pages or the FairSpin app.
• We store communication records, including chat logs, emails, and any correspondence with our customer support team.

How We Use Your Information

We use the information we collect for legitimate business, legal, and operational purposes. Our goal is to provide a secure and fair gaming environment while complying with applicable laws.

• We use your data to verify your identity, age, and eligibility to play at FairSpin Casino.
• We process your deposits and withdrawals, including transactions made using cryptocurrencies or traditional payment methods.
• We personalize your experience, including offering relevant FairSpin bonus codes, a FairSpin promo code, or FairSpin free spins based on your activity.
• We monitor transactions to detect and prevent fraud, money laundering, and other illegal activities.
• We send you service-related communications, including updates about your account, security notices, and information regarding the FairSpin no deposit bonus or other promotional offers, where you have opted in.
• We use aggregated data to improve our website, our FairSpin app download experience, and our overall service quality.

Legal Basis for Processing

We process your personal data based on several legal grounds, depending on your jurisdiction and the nature of the processing activity.

• We process data when necessary to perform our contract with you, such as managing your account and processing payments.
• We process data to comply with legal obligations, including anti-money laundering and licensing requirements under our Curacao Gaming Authority license.
• We rely on your consent for marketing communications, and you may withdraw this consent at any time.
• We process data based on our legitimate interests, such as fraud prevention, network security, and improving our services.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. These tools help us remember your preferences, keep you logged in, and analyze how you interact with FairSpin online casino services. For more detailed information about the specific cookies we use, please refer to our separate Cookie Policy.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

• We share data with payment processors, including Fabeltra Ltd, to facilitate deposits and withdrawals.
• We share data with identity verification providers to confirm your age and identity in compliance with our licensing obligations.
• We disclose information to regulatory authorities, law enforcement agencies, or courts when legally required to do so.
• We may share data with service providers who assist us with hosting, analytics, customer support, and marketing, under strict confidentiality agreements.
• We may transfer information as part of a business transaction, such as a merger, acquisition, or sale of assets.

International Data Transfers

Because we operate globally and serve players across the United Kingdom, Portugal, Hungary, Slovakia, Russia, Spain, Canada, Turkey, Germany, Poland, Japan, Indonesia, and Romania, your data may be transferred to and processed in countries outside your home jurisdiction. We take appropriate measures to ensure that any international transfer of your data is conducted securely and in accordance with applicable data protection laws.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including compliance with legal, regulatory, tax, and accounting requirements. Once your data is no longer needed, we securely delete or anonymize it in accordance with our internal retention schedules.

Your Rights

Depending on your jurisdiction, you may have specific rights regarding your personal data. We are committed to respecting these rights and responding to your requests in a timely manner.

• You have the right to access the personal data we hold about you.
• You may request that we correct any inaccurate or incomplete information.
• You may ask us to delete your data, subject to our legal and regulatory obligations.
• You have the right to object to certain types of processing, including direct marketing.
• You may request a copy of your data in a portable format.
• You can withdraw your consent at any time where processing is based on consent.

To exercise any of these rights, you can contact our support team at support@fairspin.io, and we will respond in accordance with applicable data protection regulations.

Data Security

We implement industry-standard technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Our security protocols include encryption, secure servers, and restricted access controls. While we strive to protect your information, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are strictly intended for individuals who are at least eighteen years of age or the legal age of majority in their jurisdiction, whichever is greater. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected information from an underage individual, we will take immediate steps to delete such data and close the associated account.

Third-Party Links

Our website and app may contain links to third-party websites, including payment providers and game developers. We are not responsible for the privacy practices of these third parties, and we encourage you to review their respective privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will notify you of significant changes by posting the updated policy on our website. We encourage you to review this page periodically to stay informed about how we protect your data.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our support team through live chat, available 24/7, or via email at support@fairspin.io. Our commitment is to ensure that FairSpin remains a secure, transparent, and trustworthy blockchain casino for all our players.